Legal

Refund & Returns Policy

How refunds, returns and exchanges work for items purchased from the JoyCan online Shop.

Overview

This policy applies to items purchased from our webstore only — it does not apply to items purchased via an external quote or Purchase Orders issued.

For items purchased through our webstore: our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10–14 business days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted. Please contact us at shop@joycan.com for updates.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@joycan.com and send your item to: JoyCan Solutions LLC, ATTN: Returns, 3580 Progress Dr., A-1, Bensalem, PA 19020.

Shipping Returns

To return your product, you should mail your product to:

JoyCan Solutions LLC
ATTN: Returns
3580 Progress Dr., A-1
Bensalem, PA 19020

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance.